Privacy Policy Effective Date: 24/07/2025

Elite Physique Coaching ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and other applicable laws.

1. Who We Are
   Elite Physique Coaching is an Australian-based coaching business offering online fitness and nutrition programs. Our website is: https://www.elitephysiquecoaching.com.au
   
   

2. What Information We Collect
   We may collect and store the following personal information:
   
   

• Name
  
  

• Email address
  
  

• Phone number
  
  

• Health and fitness information you voluntarily provide (e.g., injuries, goals, diet history)
  
  

• Payment or billing details (when signing up for coaching)
  
  

• Technical data through cookies and tracking tools (see Section 5)
  
  

3. How We Collect Your Information
   We collect personal data when you:
   
   

• Submit forms on our website
  
  

• Download a free program or join our email list
  
  

• Book a call or consult through our calendar
  
  

• Communicate with us via email, phone, SMS, or social media
  
  

• Engage with our ads (Meta Pixel and similar tracking)
  
  

4. How We Use Your Information
   We use your data to:
   
   

• Deliver your requested downloads or programs
  
  

• Book consultations or coaching calls
  
  

• Customise fitness and nutrition guidance (when health info is provided)
  
  

• Communicate via email, SMS, or DMs
  
  

• Send newsletters, updates, and promotional content
  
  

• Improve our website, ads, and user experience
  
  

• Process payments and manage subscriptions
  
  

5. Cookies & Tracking
   We use cookies and the Meta Pixel to track visitor behaviour and improve ad targeting. You may disable cookies via your browser settings, but this may affect site functionality.
   
   

6. Sharing Your Information
   We may share your data with trusted third-party providers solely for service delivery, marketing, or business operations. These include:
   
   

• Meta (Facebook/Instagram)
  
  

• Google
  
  

• Go High Level (CRM and marketing automation)
  
  

• Kahunas (client management and delivery)
  
  

• Email and SMS platforms
  
  

• Subcontracted coaches and staff
  
  

We do not sell your data.

7. Data Storage & Security
   All information is stored securely using password-protected systems and encrypted platforms. Only authorised team members have access.
   
   

8. Your Rights
   You have the right to:
   
   

• Access the personal data we hold about you
  
  

• Request corrections to inaccurate data
  
  

• Request deletion of your information
  
  

• Opt out of marketing communications at any time
  
  

To exercise these rights, contact us at julie@epcoaching.com.au

9. Newsletter & Marketing
   If you opt in to receive our emails or download content, you may receive:
   
   

• Free resources and updates
  
  

• Weekly recipe newsletters
  
  

• Coaching offers and progress check-ins
  
  

You can unsubscribe at any time using the link in our emails.

10. Contact Us
    If you have questions about this Privacy Policy or how your data is handled, please contact:
    
    

Julie – Privacy Officer
Email: julie@epcoaching.com.au

11. Policy Updates
    We may update this Privacy Policy occasionally. All changes will be reflected on this page with the effective date updated.